Shipping Policies

At Jivaan, we strive to provide our customers with the best possible shopping experience. Our shipping policies are designed to ensure your orders are delivered promptly and efficiently.

1. Processing Time

Orders are processed within 1-2 business days.
Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Rates & Delivery Estimates

Standard Shipping: Free on orders over ₹500. Delivery within 5-7 business days.
Express Shipping: ₹50 flat rate. Delivery within 2-3 business days.

3. International Shipping

We currently do not offer international shipping. (Adjust this if you do ship internationally, specifying countries, rates, and delivery times.)

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

5. Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses.

6. Delays

Delivery times are estimates and not guaranteed. Delays may occur due to factors outside our control, such as weather, shipping carrier delays, and customs processing (for international orders).

7. Shipping Damage

If your order arrives damaged, please contact us immediately with your order number and a photo of the damaged item. We will arrange a replacement or refund as soon as possible.

8. Missing Packages

If your tracking information shows that your package was delivered but you haven’t received it, please contact the shipping carrier. If the issue isn’t resolved, contact us for further assistance.

9. Returns and Exchanges

Please refer to our Return Policy for information on how to return or exchange items.

10. Contact Information

For any questions regarding our shipping policy, please contact us at support@jivaan.com